Charles County Business Supports the Business Side of Medical Practices

Posted by: Economic Development Team on Tuesday, February 19, 2019

Interests in medicine and number crunching lead one Charles County entrepreneur to combine her two passions, along with a healthy dose of tenacity and hard work, to create a successful medical billing business. Joyce Kingsbury, owner of Patient Account Services Inc. (PAS) in White Plains, has grown what started out as a home business in 1995 to an incorporated business with 15 employees and customers covering the DC Metro Area.

Here’s her story.

“My undergraduate was in biology, and I wanted to go into the medical field,” said Kingsbury, “I even studied for the MCAT exam but decided I didn’t like the clinical side. So, I got a master’s in business, and the two kind of came together in medical billing.” Tired of working for other people, she wanted to work hard for herself.  So, without experience in medical billing, she quit her full-time job, took out some cash advances on a credit card, and started her own business.

Kingsbury found her first clients by knocking on doors, but now relies on a happy client base and word of mouth. She credits her husband and business partner, Jeff Johnson, for getting them to the next level by establishing “real-time” networking with their clients in 2000 – long before any other medical billing companies.  “We’re linked to our clients,” said Kingsbury. “I can look up a claim, and they can look up same claim real-time while using the same software and appointment schedule.” Instead of someone taking the claims home and entering them, and nobody knowing for sure if they were paid, the doctor can check claims at any time.

The business’s motto is “Control your practice. Change your life.” PAS helps private medical practices with billing, practice management, electronic medical records, and IT solutions—taking the burden off physicians so they can concentrate on patient care, and have more time for a personal life.  “Doctors often aren’t business people—they’re clinical,” says Kingsbury.  That’s where PAS can help. She also likes to help private practices stay afloat in this day of lowered medical reimbursements.

“People are complaining about higher premiums, but doctors are getting paid less as well,” she says. “My goal is to help doctors stay in business, stay profitable, and keep their doors open.” With the Affordable Care Act, physicians were forced to be more electronic, and PAS brought that software to the table and trained their physicians on how to use it. Government incentives for achieving electronic records and other structured goals were available, and most of their clients received them.

PAS moved to White Plains Corporate Center in 2014, and Kingsbury considers it a great, central location in the county. The County’s location within the DC Metro Area allows for easy access to clients in Northern Virginia and even the Mid-Atlantic region, and the cost of doing business is lower. She hires locally but also has staff from the tri-county area and King George County in Virginia.

PAS staff have the flexibility and quality family time that comes with working locally. “I think that’s something we offer for our employees,” said Kingsbury.  A lot of people make the commute to DC every day, and it’s cutting into their personal time.” She offers flexible work hours for things like getting kids off or on the bus, which is something staff wouldn’t have working in Washington DC.

An important part of owning your own business is keeping your staff happy, and Kingsbury does that with quarterly team building events and community outreaches. She also teaches yoga to her staff. “You have to do things that keep your staff excited about coming here because doing medical billing all day can be boring,” she said. “We have good, hardworking people here who enjoy each other and work well together.”

For others thinking about starting a business in Charles County, she offers this advice:

  • Make sure it’s a good business idea and a good idea for the county.
  • Make sure you’re passionate about it. You’re going to work 24/7. Don’t give up. I worked 24/7 in the beginning because I had to make it work. I think some people quit too soon.
  • Make sure you have enough operating cash to support your business until it takes off. Even doctors aren’t going to open the door the first day and have 30 patients in line. You have to have some cash in your back pocket.

To learn about how the Economic Development Department can support your business, visit our Business Support page or contact us at info@meetcharlescounty.com.

Views from Charles

#MyCharlesCounty and other ways to make a difference

Published: Thursday, September 5, 2019

For those who work in economic development, pointing out a community’s assets is part of the job.  But sometimes, it’s what its citizens say that makes a difference.  This is a true story told by a local businessman who’s now in Southern Maryland but moved here from another state. 

“Charles County is a great central location for us to have access to all of our customers. We do business with NSWC Carderock, Naval Research Laboratory, NAWCAD Patuxent River, NSWC Dahlgren, and Indian Head Naval Support Facility, to name a few.”

Scott Decker
Director of Operations

Cardinal Scientific

“We are proud to be a key part of Charles County’s future and we heartily encourage other, cutting-edge companies to join us.”

Doug Egan
Chief Executive Officer
Competitive Power Ventures

“Charles County is where we started our company and where we grew and expanded. We now operate our managed print and managed IT solutions in five states and provide custom apps all around the globe. Our headquarters is still in Charles County, an excellent place to conduct business and recruit highly skilled individuals for our ever growing team!"

Joshua Justice
President

Just Tech

 

“We are proud to be a key part of Charles County’s future and we heartily encourage other, cutting-edge companies to join us.”

Katharine Tate
 Executive Director of Provider Engagement and Community Relations

Righttime Medical Care

“Charles County is a great place for businesses to start, grow, and thrive! We've worked with over 100 businesses since we opened our doors in Charles County, and I've witnessed the majority of these businesses achieve all three.”

Darlene M. Breck

Owner

Southern Maryland Business Center

“Charles County is a great place to do business because of the passion of the business community and the residents who strive to make it the best that it can be."

Andrew W. Welburn

President

The Welburn Organization